Level Touch, Keyless Entry Using Touch, a Key Card, or Smartphone. Bluetooth Enabled, HomeKit Compatible - Matte Black

** Level Touch Smart Lock** The Level Touch smart lock, marketed for its keyless entry feature that allows users to unlock their doors simply by touching the lock, seems to promise a modern solution for home security. However, customer experiences reveal significant shortcomings that overshadow its intended convenience. Installation appears to be straightforward, with most users mentioning that the lock can easily replace existing locks without much hassle. The integration with HomeKit and Ring Alarm systems is seen as a plus, accommodating users who are already embedded in smart home ecosystems. The inclusion of key cards and traditional keys as backups offers some reassurance for concerns about technological failures. Unfortunately, the most touted feature—Touch to Unlock—has proven to be frustratingly unreliable. Many customers report that this feature functions only about 20% of the time, leaving them standing helplessly at their doors while they contend with various troubleshooting excuses from customer support. Common responses suggested the necessity of waiting for the lock to 'prepare' for unlocking, a concept that many users find ridiculous given that a seamless experience was the primary appeal of this product. Technical support has faced criticism, with repositories of frustration emerging as the representatives deflect blame onto the user's installation choices rather than addressing the apparent shortcomings of the product itself. This has led to disappointment and dissatisfaction among users who were drawn to the lock for its innovative features but found themselves questioning their investment instead. In conclusion, while the Level Touch smart lock appears to be a forward-thinking product on paper, its effectiveness in real-world applications remains questionable. The Prospect of a smart, touch-enabled lock quickly fades amid reports of unreliable performance and inadequate customer support, leading many to recommend steering clear of this device. **